First impressions count, and when it comes to outsourcing your customer care, We are UK based and will always be. In the daytime we specialise in Pet products, and pet care basically anything to do with pets. At night when everyone sleeps we specialise in facilities management, emergency call-outs everything from Gritting and Snow clearance, to calling an engineer we manage your internal processes so your staff don't have to! First Call Helpdesk delivers first class customer service every single time. Being UK based and operating 24x7 365 days a year gives your brand a real advantage when going that extra mile for your customers. Modern day life means that your customers expect a reply to communication in less than 24 hours, not the standard 5 days that many companies say they respond by. Our brand ambassadors match your companies philosophy and become a simple extension to your business. Having a single point of contact to guide you through the process will give you piece of mind right from the start. Whether you are a Start-Up an SME or a Corporate business, we have a solution that will fit your business’s needs. With over 25 years of experience, we really are the experts in customer service.