Yabber analyses and assesses customer interactions and provides insight into key risk areas using a combination of AI and human expertise. Using the Yabber ‘eco-system’ of multiple AI engines achieves these benefits; avoids single supplier risks provides more accurate feedback multi language capability dialect and accent identifiers All designed to bring a unique solution to contact centre analytics. Our systems and process outputs are overseen by one of the most experienced teams that have worked across multi industry and global companies. That experience has covered financial services, specifically Retail and Investment Banks, Insurance, Building Societies and BPO’s. In addition, we have experience in the Utilities, Telco and Travel sectors.