VdotCOM is an established Information Technology (IT) and Audio Visual (AV) Service Provider to both the private and public sector. The company was founded in July 1999 with a very clear goal to become a quality service provider in the Technology Industry. In order to achieve our goals we adopted a very clear strategy from the outset that was centred round relationship building with the key Manufacturers in our industry. The nurturing of these relationships remains fundamental to our development as an IT and AV Solution Provider. To maintain and develop our achievements with the above we have to exhibit a very high standard of technical expertise and knowledge of their core product ranges. This involves online and external training for both our Internal Account Managers and our Field Service Engineers and Support staff on a regular basis. Understanding the technologies we sell allows us to offer the right solution to our customers and helps us to expand the opportunities available to the Manufacturers as one of their significant partners in the channel. As part of our commitment to excellent customer service we have our own engineering services division which is responsible for delivering solutions to our customers in all of the following business areas: • Hardware maintenance services (Desktop PC’s, Laptops, Servers) • Software Support (Microsoft, Novell, Linux, Unix, Thin Client) • Networks & Network Security • Home Worker Solutions • Infrastructure Management (Cat5, Fibre, Wireless) • IT Consultancy • Business Continuity • Project Management In conclusion we continue to look for improvement in terms of the quality of the solutions we provide to our customers and we remain committed to excellence in customer services. We anticipate continued growth in our involvement with education and the manufacturers who remain critical in allowing us to offer the right technology solutions.