INTERSOFT® is a digital transformation partner that helps you solve customer experience and customer care challenges with experienced consultants, savvy engineers and enterprise solutions. We understand your CX data collection-, processing- and reporting challenges We care about getting you the best results, with a "do it right the first time" attitude We help augment your team capabilities with managed services We support you with people to extend your team, even during a hiring freeze What we do best Extend your current crm- and communications solutions (e.g. Salesforce, Zendesk, Genesys and Avaya) with Intersoft ONE CX customer feedback solutions. Enterprise security, compliance, scalability. Manage all your post-case and post-event (phone, ivr, mail, chat) customer feedback needs, including the integration of feedback data you already collect, and extend with AI and ML services. Consolidate all relevant data in an unified cx-data-lake, allowing accurate KPI calculations and transparent reporting to your internal stakeholders and outsourcing partners. Re-align your quality-, knowledge- and reporting processes after a centralisation or merger or before you start outsourcing customer service or back office functions. Provide you ad-hoc manpower, solutions and actionable insights when business has to deal with sudden challenges that impact their customers and the service provided to them. We strive to provide our global customer base with the highest possible quality of service and a “right first time” attitude backed by ISO certifications and a proven trackrecord of successful on-time service delivery. Intersoft also provides key human resource services to clients to support their processes on an ongoing or temporary bases.