At illation, we grow customer confidence. In everything we do, the customer’s experience comes first. This is a principle we apply with our customers and, in turn, we help them to do the same with their own customers. We are a South African based technology company specialising in crafting state-of-the-art customer experience journeys. Through our thoroughly curated list of partnerships with both local and international partners – many of which are Gartner-rated – we seek to bring together all the technological requirements necessary for exceptional customer engagements. We use technology to improve business processes. We pride ourselves in being more than just a technology provider, as our team includes highly skilled business analysts able to assess the impact our solutions have on the operational level of business. Together with our customers, we navigate their CX demands and apply technology to help them better serve the people that drive business – customers. At the same time, our technology helps to simplify processes, increasing overall employee productivity and satisfaction. Digital transformation is about more than just technology, it’s about how technology helps people and facilitates growth. That’s at the core of illation’s digital transformation process.