Kankei, established 1998, is an India based Call Center. We are located in the bustling cities of Mumbai and Kolkata We provide the following call center services Consumer Call Center Our specialisation in Inbound call center services is a result of our many years of experience working with several large multinationals and domestic companies Typical uses of the Kankei inbound call center services are in the following areas Consumer Services (Typically for consumer goods companies) Customer Service (For brands that have a high level of after sales service) Pre-Sales Inbound Call Center (To respond to sales enquiries) Ecommerce Customer Care (To answer questions on product orders and service enquiries) Advertising and Direct Response Management (To answer calls in response to advertising. This includes missed call campaigns) Consumer promotion response (This could be to respond to consumers who are engaging with the brand for contests, inbound surveys and more) Trade Call Center Trade marketing and engagement is a very big part of the 5 Ps of marketing. Trade partners too need to have a way to connect with the brand Typical use of Kankei Call Centers for Trade are Trade enquiry line for company promotions and schemes Trade service requests related to equipment deployed by the brand at the retailer (for example product coolers , point of sale terminals , signages , kiosks and others) Trade contests and promotions Human Resources Call Center Organisations from industries like banking, insurance , software, services, airlines, hospitality, consumer goods, pharma , manufacturing and others which have over 500 employees can typically have a HR hotline set up Kankei Call Centers can be used to provide employee hotlines 24 Hour Safety reporting hotline Salary, Admin, Stationary and Supplies, Logistics help lines for employees Ombudsman service help line Sexual Harassment reporting. If you would like to know more about us please contact us.