CX Central provides industry advocacy and practical resources for Australian contact centre, BPO and customer experience professionals with hundreds of expert articles, an industry calendar of all the upcoming conferences, training courses, webinars and so on, a comprehensive Glossary, Whitepapers, Case Studies, Call Centre Calculators, Quizzes, Business Directory and more. All completely free. Our website is visited by over 10k industry professionals every month and we have over 35k followers across our Social Media channels from frontline agents through to senior executives. ♦ Our new Business Directory makes it even easier to find suppliers of Contact Centre, BPO & customer experience products and services including technology suppliers, consultants, recruitment agencies and more. Visit https://cxdirectory.com.au ♦