Whatever your business, purpose or cause, the people you work with can determine your success and reputation. Unresolved staff conflict leads to stress, ill health, absence, team breakdown and reduced productivity. Failure to ensure the well-being of staff results in them working below their full potential and looking to your competitors for new opportunities. Grievances and disciplinary issues need swift investigation and resolution with mediation used at every appropriate opportunity. Pax Concordia delivers highly effective interventions to enable your organisation to manage conflicts, restore relationships and deliver productivity through mediation, investigation, coaching and mentoring. Services are deployable into any sector with a specific focus on public sector, third sector and faith organisations. The Pax Concordia ethos is resolution over blame and learning over fault founded on a belief that this approach allows your organisation to reap the benefits that come from a progressive attitude towards effective conflict resolution and staff well-being. David Smart is the Director at Pax Concordia. He has 30 years’ experience as a senior police officer working across London, nationally and internationally in counter-terrorism, local policing, covert functions and strategic partnerships. He also served as a leading workplace mediator and grievance resolution advisor reflecting his proven experience that organisations, big or small, can only deliver their vision and maximise productivity in an environment where internal conflict is recognised and addressed. David has worked in highly confidential departments with a wide range of partner agencies. Throughout his service, he was subject to national security vetting and has extensive experience of working in settings where this is required.