Our mission is to help organizations establish, develop, and continually strengthen their client relationships through the development, implementation, and reinforcement of highly customized sales, service, and leadership training solutions. Clients tell us what sets us apart is our ability to add value in 5 ways: 1. Customization. Our ability to customize our learning solutions is the #1 reason clients choose to work with us year after year. Research derived from needs analysis, focus groups, and industry research ensures the solution delivered supports and enhances the strategies and key skills of our client’s unique working environment and links directly to business goals and objectives. 2. EQSKILLS™. We integrate emotional intelligence in our learning process through our EQSKILLS™ communication tools . EQSKILLS™ demonstrate an ability to empathize with others, understand one's own emotions, and regulate one's behavior to positively enhance interactions. 3. Resources. Our hands-on facilitators and design and development professionals represent decades of experience. As experts in all phases of sales and service process mapping, training and development, coaching, and skill reinforcement, we are able to offer solutions to challenges on any scale. 4. Approach. Our collaborative approach to developing customized solutions means that your unique challenges will be addressed by relevant and reliable improvement strategies, presented utilizing the most impactful and efficient adult-learning methodologies. 5. Commitment. We partner with our clients long after our initial workshops, to sustain lasting results. Our reinforcement strategies ensure the success of our initiatives and utilize a blended learning methodology to escalate the move from proficiency to mastery. For nearly twenty years, IPG has helped world-class organizations and their employees achieve and sustain higher levels of performance. We would love to partner with you to do the same!