Writer, Author, Copywriter, Ghostwriter, Content Creator, Slot Machine Addiction Consultant A freelance writer and content creator since 1986, I write books, articles, website copy, product descriptions, user manuals, ads, etc. I provide original writing, re-writing, copywriting, ghostwriting, technical copywriting, and other B2B and B2C communications. I am the author of the books, "How to Get Great Customer Service", "The Almost Complete Guide to Yaesu's VX-6R", "The Complete Guide to Canada's General Mobile Radio Service", "Slot Machines: Fun Machines or Tax Machines?", and am a long-time columnist for The Canadian Amateur magazine. My fantasy short stories, Dragonstoen: An Amulet for a Prince, The Tower of Eletal, and Disturbance Call at the Fairy Bar, have all been published by Necrology Shorts. Certifications I hold through ETAI (Electronic Technicians Association International) are: -Senior Certified Electronics Technician -Certified Communications Technology Technician -Certified Customer Service Specialist and through Niagara College: -Certified Gaming Machine Repairperson I am a Certification Examiner for ETAI and was a member of the ETAI group to create a Gaming and Vending Technician Certification. Other info: -hold Radio Operator Restricted certificates for Land-Mobile, Aeronautical, and Maritime -hold Amateur Radio call sign VE3BOC, basic + -Aboriginal Business Owner - Member of the Anishinabek Solutrean Metis Indigenous Nation