Sumeria's mission is to enhance empathy between organizations and their customers. Sumeria is building the first Emotional Scoring platform, a Gold Standard for empathy inside and outside the organization. On one hand, we rank the team based on their emotional levels to ensure quality in every contact. On the other hand, we measure real customer satisfaction and interest. Imagine that for each customer, you would know the best time to call, who is the best agent for the contact, what to say, and even the success rate beforehand. Understanding emotions (the emotional journey) gives Sumeria the power to improve empathy in every interaction.