Although the Travel and Tourism Industry has undergone rapid growth of unsurpassed nature over the last several decades. This has mainly been due to the advent of the ‘borderless’ world and increased information dissemination about the majestic sceneries throughout the world. Looking at the frequent changes in trends due to innovative purchasing techniques with advanced technologies designed to limit human intervention mainly through internet, which has opened up new channels of information and distribution and put the purchasing power in the palm of the buyer. The current competitive and smart technology market which is always inclined towards excellence in customer service. This has alarmed us in take adequate measure toward elevating our service skills and acquiring technical excellence in cutting down the cost without comprising on the quality of the services.