Tedder Consulting LLC is an Enterprise and IT Service Management and Governance consultancy, helping companies optimize the use of their Information Technology resources through training, coaching and mentoring, process design, and implementation. Tedder Consulting LLC takes a hands-on, collaborative approach to ensure sustainability and continual improvement in service management implementations. Doug Tedder is the principal of Tedder Consulting. Doug is an innovative, solutions-driven and strategic enterprise service management professional offering over 25 years of progressive experience across a variety of industries. A resourceful, pragmatic, and hands-on leader with track record of success implementing effective service management processes, Doug focuses on enabling business outcomes, knowledge transfer, and organizational transformation. He is adept at directing complex, large-scale projects within strict time and budget constraints. Doug is known for creating and delivering concise, accurate, and targeted presentations as well as presenting service management topics to both technical and non-technical audiences. Doug is a blogger, contributor, and frequent presenter or panelist for service management industry webinars and presentations. Doug is also a contributing author to VeriSM, the service management approach for the digital age, and a co-author of the VeriSM Pocket Guide. Certifications • ITIL® Expert • ISO/IEC 20000 Consultant/Manager • ITIL Intermediate Certifications (CSI,OSA, RCV, PPO, SOA) • COBIT® 5 Foundation • KCS Principles • DevOps Fundamentals (DASA) • Lean IT Foundation/Kaizen • HDI Support Center Manager and Analyst • VeriSM Foundation • Certified Agile Service Manager Skills and Expertise * Service Management Plan Development * Vision, Goals, and Objectives Definition * Communication and Awareness Plans * Current State Assessments * Process Design and Process Improvement * Value Stream Mapping * Agile Service Management