NIERs industry engaged model brings together the University of Newcastle’s leading researchers to address regional and global challenges and secure a sustainable future for the energy, resources, food and water sectors. The model facilitates collective capacity and joint branding of industry partners and research groups, enabling them to engage significant national and international research collaborations. The model also enhances client relationship management through a single governance structure, which offers one point of contact for the implementation of master agreements, research contracts and the resolution of high-level issues. Key operational strategies of the Institute include: • Using the ‘client relationship model’ to garner industry engagement • Forecasting emerging trends to provide clients with relevant, leading research • Establishing and operating interdisciplinary teams from a neutral territory • Embedding consultative management and governance practices into the Institute’s operations