Welcome to the home of Arthur Keith, world-renowned hospitality executive and customer service guru. Arthur is best known for his hotel and resort transformations -- you may know him from the Cosmopolitan Las Vegas, where he opened the multi-billion dollar property with worldwide accolades in the winter of 2010. It was named the trendiest new hotel in the world -- no surprise, since Arthur works magic on every property he touches. A graduate of the prestigious School of Hotel Management at Cornell University, Arthur continues his journey of the pursuit of excellence. You can benefit from his tried and true methods of opening and growing businesses that deliver exemplary customer experiences, no matter the size or industry. Arthur brings with this wealth of information a twist: he will open your eyes to how serving your employees is the secret to serving your bank accounts -- and how putting people first has changed his life and can transform your business.