We provide the following forms of technology management services to our customers, as part of our all-inclusive computer support model: 24x7 Help Desk support Email-based support - just send an email to the help desk...just like picking up the phone Website-based support - just fill out a service request online if you want Remote/Phone Support (ability to connect to your machine and help you instantaneously, as long as you are connected to the internet) Preventative Maintenance Services (to look for, and resolve, symptoms - before they become problems) Procurement Assistance - We'll help you find the right hardware/software, solicit quotes and facilitate the purchase, delivery, set up, configuration and installation for you - as part of our service plan! Onsite Support - that's RIGHT - if you need someone onsite to plug something in or even help you with a mail merge, pivottable or data import, we'll drive to your office, walk up the stairs and stand beside you - at no extra charge!