dragonfish is an award-winning culture consultancy, part of the global Lawton Comms Group which has offices in Southampton, London, Sydney and LA. We are the trusted partners for leaders in ambitious brands with plans to transform performance through culture change and employee engagement. Our team is a unique mix of award-winning HR directors, research specialists and commercial marketers with an impressive track record of helping organisations to identify and build stronger connections between their people, brands and customers to unlock potential and growth. Our areas of expertise: Vision, purpose and values development -- Vision/ambition setting -- Purpose and values development -- Behaviours frameworks -- Roadmaps for culture change -- High-impact launch concepts -- Strategic narratives & storytelling Culture research and insight -- Culture & performance audits -- Discovery & leadership alignment workshops -- Employee experience mapping -- Culture assessment for due diligence (M&A) -- Culture business case development Service and CX improvement -- Service design, principles and standards -- Internal brand engagement -- Embedding customer segmentation in front-line teams -- Building customer-centric cultures -- Programme management and delivery -- Measurement and change scorecards Our approach has delivered outstanding results across a range of sectors for brands such as Cloudreach, Carnival UK, O2, National Trust, Karen Millen, Ann Summers, Cunard, Enterprise Inns, Fitness First, and many more. To get in touch please email hello@dragonfishuk.com or visit www.dragonfishuk.com