Providing hands-on Change Transformation and IT Service Management Consultancy. With over 30 years financial markets and financial services experience working with world leading blue chip organisations across Technology Infrastructure and Data Centre Operations. Externally recognised achievements with leading large-scale and complex global programmes. Accomplished at project delivery (agile and waterfall methodologies), operational risk, governance and controls to mitigate service risk. Driving the adoption of standardised processes, service improvements and delivery of training programs working across different cultures. Exceptional service delivery skills in a multi-vendor environment, with a track record of strong engagement with key stakeholders operating at all levels. Extensive expertise with enterprise service management toolsets: ServiceNow, HP ServiceManager and BMC Remedy. Leadership, mentoring and on-boarding of global high performance teams.