Established in 2013, Copia’s model leverages a network of digitally-enabled, locally based agents who operate as order and delivery points to meet consumers where they are, online or offline. Copia agents are existing trusted shopkeepers like a local grocer or butcher, where customers can select and pay for products chosen from a Copia catalogue. After the order is placed, Copia sends an SMS order confirmation to both the agent and the customer and in 2 days, Copia delivers the products to the agent for customer pick up. Through the creation of its agent network, Copia supports the resilience of thousands of small and medium enterprises in Uganda.