Insight Mystery Shopping is a leading Northern Ireland customer experience consultancy. It was established in 2008 by Catherine Scott who has over 20 years experience working with businesses to measure and design their ideal customer journey. Through our mystery shopping and customer journey mapping services we review the customer’s end-to-end journey and help businesses design a seamless phygital (physical plus digital) experience. We are committed to helping businesses build their customer-centricity to improve customer satisfaction and loyalty.