We are an advanced analytics organisation having designed and developed a Natural Language Processing and Understanding Engine named Xpresso. XpressoInsighs is a solution using Xpresso as a core engine, unifies unstructured customer feedback across multiple channel within and beyond enterprise, analyses those contextually and enable action. This unified customer experience management platform helps analysing customer sentiment and expression around various business aspects of a brand, realtime along with competition as well. The solution is available on premise or on cloud and completely infrastructure or platform independent, thus easy to adopt.