To provide high quality mail, parcel and related services in India and throughout the world ; to be recognized as an efficient and excellent organisation exceeding the expectations of the customers, employees and the society; to perform the task by: Total dedication to understanding and fulfilling customer's needs Total devotion to providing efficient and reliable services, which customers consider to be value for money. Total commitment to providing challenging and rewarding career for every employee. Total recognition of the responsibilities as a part of the social, industrial and commercial life of the country Total enthusiasm to be forward looking and innovative in all areas.