OUR PURPOSE ICG is committed to the principles of inspiration and the basic truth that sincere service and leadership reside in the heart; when this inspiration is married with impeccable execution, loyalty and success is driven across any enterprise. OUR APPROACH We believe that when people partner together, they do it not simply because they need what you have. An organizations promise and commitment lives in why it does what it does. We are committed to moving beyond traditional, transactional consulting and forming relationships with our clients that endure. We leverage best practices that have been cultivated with the finest hospitality organizations around the world to deliver service and leadership excellence programs that have impact. We marry our proven content, formats and program flows with the specific needs, brand elements and differentiators that define your organization. OUR COMMITMENT We will partner with you with a common understanding - that by building world-class programs that help transform the work environment, we help foster deep loyalty with customers, guests and team members. We will do this by developing service and leadership excellence programs that are relevant, practical, easily understood, and rapidly deployable to the workplace and to every place.