Applied Business Solutions (ABS) is a leader in optimizing the customer experience and helping our clients to become more competitive. ABS provides a full suite of business process management (BPM) services from traditional voice contact center services, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, ABS increases revenue, improves operating efficiency, and helps retain valuable customers. ABS, part of Phoenix Unlimited, and has over a decade of experience working with some of the world’s most recognized brands.