John Austin Volkswagen & Audi Specialists Ltd is an independent garage based in Marks Tey. We have been servicing and repairing vehicles for over 40 years. While we are specialists in the service and repair of Audi and VW cars, we are equally skilled in working on all makes and models and, depending on the vehicle’s warranty and the owner’s wishes, we use Original Equipment. We know our customers are spoiled for choice when it comes to garages in the area; some have lower price structures too, however our company ethos is based on trust, excellence and putting our customers at the heart of every development within the company. We want to hear what our customers have to say, so we run a regular Customer Satisfaction Survey to get their feedback. As a direct result of this feedback we change and/or improve the way we work in response, providing this does not have an adverse effect on our standards of service. The vast majority of our customers use us because we provide a highly professional service, at less than dealership prices – important at any time, but more especially in these straitened times. We are able to control our costs by keeping our overheads deliberately low; we pride ourselves on providing “skills not frills”, something we know our customers appreciate, as many have been using us for decades. Although “we don’t do the frills” we do, of course, have a free local pick-up and delivery service and a fleet of courtesy cars – including one Audi TT!