As robotic process automation ( RPA) gains more popularity in enabling businesses to achieve digital transformation, enterprises are excited to introduce technologies, build used cases and pilot projects. With a considerable amount of RPA tools available on the marketplace, there’s a rush to accelerate digital journeys and quickly realise value. To help businesses scale, a product-agnostic, managed service model will accelerate the implementation of RPA and AI-based automation. Developed by the Infosys AI and Automation service, the model recognises emerging market issues and challenges in the IT environment, leveraging core technology expertise to plan ahead.