Serata digital is a Canberra based, government focused digital agency with digital identity, software as a service and DTA compliant methodologies ready to go for your service transformation program, digital projects or consultancy advisory needs. Areas of Practice DIGITAL STRATEGY The transition to digital is complex, we help you navigate the policy, program and delivery path to transformation. Our founders and staff have worked in and for government, covering all aspects of government business from policy, program design and delivery through to communications, operational planning and ongoing service. SERVICE DESIGN Transforming services to digital requires a crystal clear understanding of the service itself. With a government focus, we provide the understanding, talent and methodologies to capture the service intent, the outcomes required and prepare for the technology transformation. USER EXPERIENCE DESIGN The art of elegant simplicity is hard to achieve, we'll deliver user experiences that are transformative, citizen focused and deliver better employee experiences in the service journey. Our approach and outputs meet all government standards including the DTA Digital Service Standard. CLOUD ARCHITECTURE Demystifying the application of cloud services to organisations requires a strong background in Software as a Service, Platform as a Service and Cloud Computing. We bring the knowledge and experience to integrate your business systems and processes with cloud services for faster, cheaper and more effective service delivery. CUSTOMER RELATIONSHIP MANAGEMENT The core technology for digital service design is an effective, efficient and easy to use CRM system. Serata employs the best of breed CRM platforms as a foundation for onboarding organisations to the digital age of customer service and intelligent service delivery for stakeholders. Combined with our digital identity offerings, we empower digital transformation. DIGITAL IDENTITY Digital Identity in government is a hot topic, we have proven capability to meet all federal, state and local government guidelines using best of breed CRM platforms to create digital access, authorisation and ongoing service delivery. In a shifting landscape of regulation and policy requirements, Serata can get you started now.