RBC Publishing Ltd., was established in 2000 and has over eleven years experience publishing direct mail trade journals for the hospitality and caring industries. We aim to deliver the latest industry news and informative articles to our readership and to provide our advertisers with the best opportunities for promotion. MISSION STATEMENT Our mission is to continually improve both our products and services to meet customer and readership needs, and produce respected and quality publications with openness, honesty and integrity. This will allow RBC Publishing to grow and prosper. Fundamental to achieving success for the company are our core values: • PRODUCTS – Our number one priority, we aim to provide the best, continually developing to suit market and customer requirements, better and faster than any of our competitors. • PEOPLE – Our team are our source of strength and key to our success, providing corporate intelligence which will determine our achievements and reputation. • CUSTOMERS – The focus of everything RBC Publishing does. With our customers in mind we will listen, advise and act, striving to provide complete satisfaction • PROFITS – The ultimate measure of how efficiently we provide our customers and readers with the best products and services to suit their requirements. Profit will enable us to survive, develop, improve and grow.