Since 1972 Bankstown City Aged Care (BCAC) have been providing quality aged care services to the residents and clients of the Bankstown Local Government Area. Today we have grown into Bankstown’s leading charitable aged care provider, all thanks to the care and dedication we show to our residents and clients, the support from our member organisations and the local community. We currently care for over 300 residents in the comfort of our 4 residential facilities and more than 280 clients enjoy our Home Based Services and our Betty Sussman Centre. Vision Creating caring environments to support the rights and dignity of the local aged community, and those living with dementia. Mission Bankstown City Aged Care Limited strives for excellence in service provision to those people who are aged, disabled, suffer with dementia, or, who are otherwise disadvantaged. Service provision will be the delivery of high quality residential, home based and community support programs with primary consideration being given to the residents of Bankstown local government area, including surrounding suburbs. Philosophy and Values All services offered through Bankstown City Aged Care will be respectful of the independence, privacy and dignity of each resident and client. All services will be based on the individual emotional, physical, spiritual and social needs of each resident and client. All residents, clients and their carers will be consulted and involved in decisions relating to the services provided to them. All staff are acknowledged as the Company’s most valuable resource, trained and developed to ensure excellence in the provision of caring and professional services. As a valued service provider to the community, the Company exercises good stewardship, maintains current industry knowledge and seeks input from stakeholders to ensure sustainability. Continuous quality improvement is the goal of all service provision.