PAN Research are the leading mystery shopping agency in Ireland. We are experts in measuring customer experiences. Since 1996 we have worked with some of the biggest brands operating in Ireland including Heineken, Lidl, AUDI, BSKYB, Nokia, Allianz, Aviva Stadium, Sony, Kildare Village, Renault and The Great Outdoors. Our Account Management Team has over 35 years experience in designing programmes that improve customer experiences whether face to face, by phone or online. PAN Research delivers the most comprehensive reporting available in the industry. Reporting is actionable and interactive and includes PANnet online reporting and Customised PowerPoint Reports designed to help implement action. Findings provide management with invaluable insight into the quality of customer experiences, and how performance can be improved. The information provides opportunities to recognize outstanding employee performance or pin point areas requiring action or where procedures are not being followed.