Why Q3? We are a certified women owned business and Q3 was founded based on Juran’s Quality Trilogy, the basis for most quality management practices around the world today. Over a half-century ago, Dr. Joseph Juran, an engineer and quality improvement expert, established a cross-functional management approach centered around three basic parameters: Quality Planning, Quality Improvement, and Quality Control. According to Juran, each parameter has a distinct purpose. Specifically, Quality Planning aligns improvement activities with the vision, mission, and goals of an organization to meet customer requirements. Quality Improvement efforts identify and prove the need for change based upon quantifiable data enabling fact-based decision making. Finally, Quality Control refers to reliable, systematic monitoring of performance indicators. These principles have been successfully applied across various product and service lines resulting in higher productivity and profitability, elimination of errors/defects, reduced workforce turnover, and improved customer satisfaction. Dr. Juran set out to create cultural shifts in the organizations he worked with beginning from the top down. At Q3, we bring this same mindset to senior care delivery. We use Quality by Design to assist organizations to improve their business operations beginning with leadership. By integrating operational environments using a systems-based approach which aligns operational, financial, and clinical performance measures, providers will experience a competitive advantage and deliver superior outcomes to the seniors they serve. Let our over 40 years of combined service in senior living expertise design a quality management plan to create a culture of continuous improvement, a satisfied workforce, and exceptional results for you!