Inteleview is a cloud based contact center software solutions provider that has revolutionized the process of providing analytics solutions in the contact center space. Inteleview products are designed to re-position contact centers as revenue – generating assets. We do this by using the contact center as a tool to gauge business process efficiency as it relates to revenue. Inteleview CES is a flagship product that provides contact centers with the ability to monitor contact reasons and call – related analytics in a way that provides agents with instant solutions to customer inquiries, providing the following benefits: Reduce transfers Reduce call volumes Improve the customer experience Provide insight into the customer’s perceived perception of service delivery and other contact points Insight into common problems in business processes that impact revenue by identifying hangups in customer purchases based on disruptions in purchases and delivery Inteleview has worked with several contact centers as a business process and cloud based analytics provider. Inteleview solutions are completely customizable to a client’s needs, because every business is unique. Take a look at our Inteleview CES in 3 minutes video on our products page at www.inteleview.com/products