The mission of the General Code Content Management team is to work closely with our government customers to improve constituent services that address mission critical objectives. Twenty years ago General Code added document management solutions from Laserfiche to our successful codification practice. The solutions available have evolved from a basic store and retrieve system into the current Content / Business Process Management solution that has been installed for over 450 municipal customers across 17 states with a 97% customer retention rate. Serving the needs of these many organizations has been significant in understanding the unique budget and functional requirements in a highly regulated environment. The result of our closely managed implementations is to have a number of our customers recently recognized with Digital Government Achievement Awards by the “Center for Digital Government”. The mantra “do more with less” has proven to be more relevant than ever over the past few years. Local governments are challenged with providing high quality public service with smaller budgets and fewer employees. Great public service depends on having the information at your fingertips to immediately answer citizen inquires and requests. It also depends on redirecting resources away from repetitive manual tasks like finding, filing and indexing documents to tasks that provide value and increase revenue generation. With Laserfiche at the center of your Content / Business Process Management Solution, you get what 36,000 other public and private organizations around the world are already getting – the most powerful combination of electronic capture, storage, and business process automation tools available today.