Drawing on many years of experience in the airline industry, Trip Tiger advocates handle airline customer issues from inception to resolution, including assessing offers of compensation from the airline. Trip Tiger provides services for a flat $30 fee. To use Trip Tiger, a traveler submits the issue or issues through the secure Trip Tiger web site (triptigerhelp.com). A Trip Tiger rep will then assess the issue, set expectations with the traveler, help guide the traveler to gather any required documentation and then will handle the back and forth with the airline on behalf of the customer. Although Trip Tiger’s primary focus is helping air travelers, they help the airlines in several ways as well. Giving the airline customer service reps everything he or she needs to resolve the traveler’s issue at the first point of contact and presenting the issues objectively makes getting to a win-win resolution easier for everybody.