Building a retail energy market fit for the future. We’re a not-for-profit organisation that owns and manages the Retail Energy Code – the key rules that energy suppliers must follow when selling to UK consumers. Through the code, the services we manage and the programmes we run, we’re dedicated to building a more effective and efficient energy market for the future. Managing the code and so much more... Whilst managing the Retail Energy Code is our primary function, we also have the resources and expertise to make positive changes within the industry. By acting as an ‘intelligent client,’ we want to make efficiencies where they are needed, build independent industry knowledge, and share this with our stakeholders to improve performance and services. Finding solutions to the big issues... The retail market is facing unprecedented levels of uncertainty – making complying with regulations, staying profitable, and delivering a good customer experience even more challenging for energy suppliers. We work within our powers to make things easier and to facilitate the move to Net Zero. We engage with our stakeholders to understand what’s important. This means we problem-solve day-to-day practical challenges and, where possible, the big energy issues on everyone’s minds. Our direct and outsourced services are constantly being developed to support our stakeholders.