The eMatrix team is an experienced team providing unique collections & vulnerability training and coaching services that draw on valuable experience of CEO leadership and operational management and on specialist backgrounds within; - Debt recovery & call centres - Trained psychology & counselling - University Lecturing in family violence & welfare law - Expertise in quality and dispute resolution - Energy/water consumption reduction strategies - Financial Counselling & Literacy Services offered include: - Training & Coaching (Specialising in Collections, Customer Engagement, Financial Difficulty, Vulnerable Customers, Family Violence, Leadership, Resilience, Professional Development) - Long term Coaching Programs (Insourced Consultants) - Quality Framework Development & Call Quality Outsourcing - Collector Behavioural Profiling - Assess key traits for people suited to specialist teams - Sustainability Programs (Train the Trainer/Toolkits/E-Learning Modules/Interactive knowledge databases)