Ontime Ops (OTO) documents and supports business process operations, particularly for financial and hedge fund application support organizations and any organization moving its IT infrastructure to the cloud. Our core services are procedure documentation (runbooking pulldown), incident resolution, and business process management. OTO’s unique, null-service, self-learning approach documents procedures with minimal impact on existing system administration and development staff. This insures your star tech performers can focus on high value projects, have higher retention rates, and are accountable against key goals instead of maintenance, transition or disaster recovery tasks. OTO's detail-oriented execution teams resolve incidents in application environments utilizing the runbooks they create. Together this means you get both a systematically documented operation and a predictably smooth running one. OTO provides process design and business process management (BPM) consulting and improvement as part of or as follow-up engagements.