If it took a global pandemic to think about how to modernize your business and client operations - congratulations - you are not alone. Though you steward your clients through marketing and digital transformations, your own operations are inflexible - and expensive. Your operation needs to become more agile so that business teams can better respond to client pivots. And you need to stop long term enterprise initiatives that are outdated by the time they launch. We can help. We are a collective of former agency operators who share a vision for how agencies need to operate to attract and retain the clients -- and talent -- of the future.