Managing Director and Lead Consultant: John Keech An accomplished consultant with over 30 years’ experience in the aviation and air traffic management industry, and over 20 years’ hospitality industry engagement, with extensive knowledge of technical-concepts problem-solving, training (curriculum and assessment development and delivery), efficiency and optimisation initiatives, customer/employee experience and retention, and stakeholder management. Successful company management within the wholesale and retail sectors, and contracted Defence engagements have also provided the opportunity to maintain superior relationships at all times. An ultra-intuitive approach to detection of issues early on, coupled with pragmatism, diplomacy and a passion for bringing about resolution and driving continuous improvement, has constantly provided win-win outcomes.