Holly’s mediation process is flexible and bespoke. Customization begins before the initial mediation session, with pre-mediation communications with counsel designed to identify key issues, concerns, disputed factual and legal matters and barriers to settlement, as well as potential creative and practical solutions. Holly’s thorough preparation and professional tone set the stage, in a focused way, for productive and efficient mediation sessions, where everyone involved is civil, patient and respectful. Holly’s trustworthiness, persistence and empathy are key to her effectiveness as a mediator.