My CX is a research-based customer experience firm that helps businesses close the gap between the promise of customer service excellence and its delivery. We know how to design programs that can deliver accountability, action, and performance improvement. We work with clients from a wide range of industries, from the usual suspects in retail and hospitality to a growing number of financial institutions and government departments, helping them to understand their customer experience better and plot a path to improved customer satisfaction. Want to understand what customers really think about your company? Contact us today! We also love hearing from would-be Mystery Shoppers. Make a telling contribution to Australian businesses by inquiring about becoming a My CX Evaluator today. Many organisations use mystery shopping programs to highlight areas in need of improvement in business performance and processes. Knowing where the problems are is the first step to fixing them and soaring past your competition. Our mystery shoppers regularly evaluate a wide variety of businesses such as banks, retail outlets, fast food establishments, restaurants, pharmacies etc. We provide in-depth reports to our clients on how their product and service is perceived, help them identify areas of improvement, how they can address the current issues and various ways through which they can increase their sales. We work with you to enhance the delivery of your customer experience, operational compliance, and brand promise across every customer touchpoint, interaction and channel.