Set up in 2004, WCC has grown organically to fill the niche between in-house development teams and consultancies. WCC specializes in the delivery of complex CTI and IVR solutions implemented using Genesys for call routing and distribution and VXML / VB.NET for customer self-service applications and call steering. Additionally, WCC has worked extensively with the Aspect Unified IP (UIP) switch delivering both inbound and outbound applications in VXML/VB.NET and propitiatory M3 scripting.