Nova One believes that it’s the goal of every chatbot to make conversation as natural and ‘human’ as possible. It takes empathy, compassion and an understanding of the most subtle changes in tone to have a natural conversation. By using Artificial Intelligence techniques like Natural Language Processing, deep reinforcement learning, Nova One speaks the customers' language and understands their goals. It is an intelligent chatbot. Therefore, people will appreciate and see it as an important part of customer service. The Nova One founders have a broad experience in mass marketing and technical infrastructure within the telecom domain. They have a deep understanding of the hidden need for guidance and support within the customer base. That need is triggered by the complexity of the products and the cost of customer service. Customer satisfaction will increasingly drive company value and the key to success is the ability to proactively respond to every question and opportunity against low cost. That key is Nova One.