Our Primas CX software gives existing contact centers state-of-the-art technology without undergoing massive upgrades or having to move to the cloud. Choose the capabilities you want and get them up and running in days - not months. And our solutions won't break your budget. We also offer customer programming to meet your unique requirements. Primas CX features include: * Pre-Dial solutions that reduces hold time to ~30 seconds * EasyPay secure bill payment integration via multiple channels * Experience Pop with recent historical contact info and repeat caller alert * Automated Post Call Survey that integrates CRM, ACD and IVR * First Call Resolution that monitors call data for cradle to grave historical records * Also Chatbot, Screen pop, Dropped Call Auto Reconnect, Click to be Called, Social Media Messaging/Monitoring, Screen Share, Video Chat, Appointment Reminders and more