The BiG FisH Agency is an established leading management consultancy and solutions provider for the BPO industry. The company provides straight forward, uncomplicated, specialist Business Process Outsourcing support enabling businesses to develop effective and sustainable operations within set time frames and budgets. We help our clients help themselves in order to deliver sustainable operations. TBFA has grown its reputation through a clearly defined set of business values and core strengths, notably homegrown inspiration, innovation and a passion for excellence. Our company's continued success is built around a number of important strategic partnerships with prominent technology solutions providers and consultancies, designed to ensure that businesses derive maximum benefit from the consultancy relationship. We deliver business solutions designed to suit specific client needs, whether outsourcing to a third party provider, deploying new technology projects or improving operational efficiency and change management processes in an existing centre. Our dedicated team of consultants has gained unparalleled experience working on some of the most significant outsourced projects over the years, across both public and private sector organizations. This knowledge adds significant value to our offering and gives us substantial insight into the issues, challenges and opportunities associated with outsourced process management.