dū-engage is your personalized engagement hub that ensures two-way digital engagement (contactless) with the user, which will lead to substantial reduction and eventually elimination of the need for call centers. Through advanced digital engagement we slowly eliminate/minimize the need for a call center. We first focus on the revenue collection industry, wherein it enables consumers to act immediately and digitally. Actions are customizable and include everything the company requires whether it is immediate payment, various customizable types of arrangements, disputes, support or marketing of products and services. Interactive customizable avatars can deliver a concise, targeted message to the customer - eliminating the anxiety of dealing directly with debt collectors or even sales representatives. dū-engage will make the life of the consumer easier, by removing the stress of speaking to an aggressive call center agent. It offers consumers the ability to deal with matters in their own time, considering the way the modern workplace has evolved. With dū-engage, corporations can reach millions of consumers across multiple digital channels, at the click of a button. Business Intelligence allows the corporation to view data about how consumers engages with them, such as whether they have received and read messages, and if they have interacted with the avatar to select one of the options to deal with their debt. It focusses call centers’ attention only on those consumers where direct engagement is required thereby reducing call centers to what we call engagement pods. A range of reports enable targeted engagement and documented support for any actions that may be required by the corporation.