IT Process Maps' focus is on the provision of best-practice know-how for service providers. We started with offering a process model for ITIL® and ISO 20000 (the "ITIL® Process Map") to help IT service providers with understanding the principles behind ITIL and designing their ITIL-aligned processes and documents. The ITIL® Process Map has successfully passed a thorough review by AXELOS, resulting in the awarding of the "ITIL® Licensed Product" logo. Our approach to presenting the ITIL concepts in the form of process diagrams has been well received and is used by hundreds of organizations world-wide. These organizations are generally in favor of service management best practice and convinced of its benefits, but many also asked, "couldn't this be a bit less complex?". It was this apparent need for something simpler which sparked the creation of YaSM and a YaSM process model (the "YaSM® Process Map"): YaSM is a streamlined process model for enterprise service management (ESM), ISO 20000 and ITSM; it is based on existing best practice such as ITIL but was created from scratch to give it a clear and easily understood structure. Our ITIL and YaSM products are available for a variety of platforms, such as Microsoft Visio® and ARIS®. As part of our presence on the internet, we offer a wealth of free information on service management best practices: - The YaSM Wiki: a complete overview of service management according to YaSM®; this wiki is also a good starting point if you are looking for a first introduction to ESM and ITSM. - The IT Process Wiki: everything you need to know about the IT Infrastructure Library ITIL®. IT Process Maps GbR Stefan Kempter & Dr. Andrea Kempter info@it-processmaps.com VAT ID: DE 262014997 Web: it-processmaps.com | yasm.com Legal Notice: https://en.it-processmaps.com/sp/it-process-maps-impressum.html Trademarks: - ITIL® is a registered trade mark of AXELOS Limited. - YaSM is a registered trade mark of IT Process Maps GbR.