Total Alignment is all about helping our client succeed. TA does this by assisting our clients with technology and process change initiatives. TA can work through the full cycle or help with particular areas from strategy, through design/ selection to implementation of the technology or process initiative. TA has develeoped a strength in Corporate Performance Management thorugh its capablity and skill in developing reporting systems. TA also has helped client acheive significant benefits (in one case more than 50% reduction in customer complaints) through its process improvement initiatives.