William Gallagher launched Cran Enterprise to offer Project Management, Change Management services and general IT consulting for process improvements. A key objective is to provide the absolute minimum interruption to your business. Change can be painful. These realities are recognized and deliberate action is taken to temper the ‘pain of change’ with the predictability of set procedures, facilitating planning while remaining flexible enough to handle changes as a project unfolds. I am often asked what didn’t go as planned and sometimes the answer is nothing goes as planned, but everything needs to be in the scope of what was prepared for. The focus remains no surprises.