Customer First Solutions [CFS] is a complete solution to gather, analyse, report and act on ‘Voice of Customer’ feedback to improve your customer experience. We gather ‘Voice of Customer’ Feedback by providing your customers with an open ended text platform to speak to you rather than the traditional tick boxes – Ask less, Get more Any touch point, any time, any language We automatically analyse what customers say and within minutes provide your with real-time reports and insights The Ferret text analytics engine accurately interprets the meaning of all your customers comments highlighting what is driving your business We make it easy for you to use the insights to take immediate actions, improve your business performance and prioritise business decision. Contact us now by emailing feedback@cfs-southafrica.com